It Boutique Hotel & Restaurant Playa del Carmen, Playa del Carmen | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

Calle 44 Norte Con 1Ra Avenida Norte Entre, Entre Calle 42 Y 44 Col. Zazil Ha, Playa del Carmen, Mexico, 77720

The 5-star IT Boutique Hotel & Restaurant in Centro offers 62 rooms with Asian-inspired design, featuring a rooftop infinity pool overlooking the Caribbean Sea. Located steps from Playa del Carmen's only Blue Flag certified beach and Fifth Avenue, Sercotel IT Hotel & Residences by KLR provides 24-hour concierge service, luggage storage, and a business center.

Premium Room Options

IT Boutique Hotel & Restaurant's 24 rooms and 32 units include Studios, Apartments and Lofts, equipped with premium bedding, espresso makers, and flat-screen TVs. All units feature air conditioning, bathrobes, and select rooms offer city view balconies.

Dining and Drinks

Two on-site restaurants serve à la carte and continental breakfast options daily from 7:30 AM. The Guilty restaurant presents traditional and international cuisine, complemented by a poolside bar and coffee shop.

Leisure Facilities

The sun terrace features a fire pit area for private dinners. The property maintains an outdoor swimming pool and provides in-room spa services.

Transport and Access

Situated near Cozumel International Airport, the hotel offers paid shuttle service and free private parking. Key attractions within walking distance include La Galeria de Playa Art Gallery (0.5 miles), Tierra Huichol (0.5 miles), and Playacar (0.5 miles).

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premium Quadruple Room

Max:

2 persons

390 sq. feet

Bed options:

2 King Size Beds

Landscape view

Shower

Coffee machine

room details

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Deluxe King Room

Max:

2 persons

390 sq. feet

Bed options:

1 King Size Bed

City view

Shower

Coffee machine

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Deluxe King Room

Max:

2 persons

380 sq. feet

Bed options:

1 King Size Bed

Shower

Air conditioning

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Getting around

Available transportation options

City Center

Playa del Carmen4300 ft

Airports

Aeropuerto de Playa del Carmen (PCM) 1.7 mi

Cancun (CUN) 34.2 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Free parking

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Adults only
Baggage storage
Elevator
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Yoga class

Guest Parking

Dryer

Services

Room service
Housekeeping
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar

Business

Business center

Spa & Leisure

Infinity pool
Rooftop pool
Beach umbrellas
Sun loungers
Sun terrace
Spa & wellness center
Back massage
Head massage
Full body massage

Room features

Air conditioning
Terrace

Bathroom

Free toiletries

Self-catering

Dryer

Media

Flat-screen TV

Location

Calle 44 Norte Con 1Ra Avenida Norte Entre, Entre Calle 42 Y 44 Col. Zazil Ha, Playa del Carmen, Mexico, 77720

Map view

Calle 44 Norte Con 1Ra Avenida Norte Entre, Entre Calle 42 Y 44 Col. Zazil Ha, Playa del Carmen, Mexico, 77720

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

4800 ft

Mall

Quinta Alegria Shopping Mall

3600 ft

Museums

3D Museum of Wonders

3400 ft

Museums

Museo Frida Kahlo Playa Del Carmen

3400 ft

Church

Nuestra Senora del Carmen Catholic Church

3400 ft

Beach

Mamita's Beach Club

2800 ft

Av. Benito Juárez

Los Fundadores Park

1.3 mi

Night club

Coco Bongo

3400 ft

Beach

Kool Beach Club

3400 ft

Gallery

La Galeria de Playa Art Gallery

2100 ft

Avenida entre 24 y 34 calles 5a

Caminarte

2100 ft

Gallery

Tierra Huichol

2400 ft

Gallery

Riviera Art Gallery

2900 ft

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

3200 ft

Beach

Playacar

3400 ft

Gallery

Galeria Luis Sottil

3400 ft

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

3500 ft

Carretera Federal Km 104 Playa de Akumal

Galeria Lamanai

3900 ft

Aquarium

Aquarium Beach

3400 ft

Carretera Chetumal - Puerto Juare Playa del Carmen

Xavage Park by Xcaret

2100 ft

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

4900 ft

Beach

Playa Mamitas

3400 ft

Av.10 Manzana 144

The Union

2400 ft

Beach

Shangri-la's Beach

2500 ft

Shopping Area

Plaza Las Americas

3100 ft

Store

ME Dive Center

3400 ft

Calle 88 Norte

Playa Publica 88

1.2 mi

Shangri-la Caribe Beach Village Resort

2500 ft

Beach

Point Esmeralda

1.4 mi

Nearby

Albatros

Martina Beach Club

1200 ft

Restaurants

El pirata

700 ft

Calle 40 Mza 143 LT 7 Col.Zazil-Ha Entre 5 Av Y 10 Av

It Ganesha

300 ft

Calle 44 Corner with 1ra Avenida Norte

El Zorro Plateado

400 ft

Avenida 1

Canalla Cocina

500 ft

5av And 40st local 6B

Colectivo Mexicano Cervecero

500 ft

5th Ave Between Calle 40 and 42

La Cueva del Chango

1200 ft

38th Street Between 5ta Avenue And the Sea Zazil Ha

Dona Delia Ita-Mex Gourmet

600 ft

Calle 42 Entre Av 10 y 5ta Av Entre Avenida 10 y 5ta Avenida

Balche Playa

600 ft

Quinta Av

Las Hijas de la Tostada

900 ft

Av. Constituyentes Between 95 And 100

PIOLA Playa del Carmen

1200 ft

Av. 38 esquina 1ra Norte - Local 1 - Plaza Via 38

el Calamar de la 10

800 ft

In the corner between CTM Avenue and 10th Avenue

Salento

900 ft

Avenida 46 Norte

Reviews and Ratings

Feedback from previous guests about their experience.

68%

enjoyed the hotel and would happily return

6.8/10

Nice

Rooms

6.0

Location

8.4

Service

6.0

Dining

5.2

Charles

United States of America, March 2025

7.4/10

I enjoyed my stay at It Boutique Hotel & Restaurant, thanks to its friendly staff and ideal location that kept me away from the bustle of 5th Avenue yet close enough to the beach. However, I was disappointed with the cleanliness of the bathroom and the sheets, which detracted from an otherwise pleasant experience.

Rooms

6.0

My deluxe room was spacious and comfortable, featuring a big terrace. However, the cleanliness did not meet my expectations as I found dirty sheets with holes and a bathroom that needed better attention.

Service

8.0

The staff was incredibly welcoming and helpful, making my stay enjoyable and accommodating my requests. They truly made me feel at home.

Location

9.0

The hotel is located in a quiet neighborhood, just a block from 5th Avenue and a short walk to the beach, which I appreciated greatly.

Dining

6.0

Breakfast options were a bit limited, primarily consisting of omelettes and sliced fruit. However, I enjoyed my meals overall and appreciated the chance to see familiar faces in the dining area each morning.

Facilities

7.0

The hotel offered good facilities like room service and ticket assistance, which were helpful during my stay.

United States of America, March 2025

6.6/10

I had some ups and downs during my stay at It Boutique Hotel & Restaurant. The location was fantastic—it's close to the beautiful beach and right in the center of the action on 5th Avenue. However, my experience was marred by issues like noisy parties on the rooftop and some facilities not working properly, which made for a frustrating stay.

Rooms

5.0

My room, a King Room with Balcony, was nicely decorated but quite small. There were limited options for hanging clothes and towels, which was disappointing.

Service

5.0

The service from some hotel staff was less than friendly. While some employees were helpful, others seemed indifferent, which detracted from the overall experience.

Location

8.0

The hotel's location is a significant plus. It's nestled in a quieter area but still close enough to enjoy the vibrant atmosphere of Playa del Carmen.

Dining

5.0

The breakfast menu was very limited, and it was frustrating that it wasn't included in the stay. I expected more variety, especially since it wasn’t clearly stated that meals would incur additional costs.

Facilities

5.0

During my stay, some of the hotel’s facilities, like water and electricity, were unreliable. This was particularly concerning and not what I had hoped for.

Mark

United States of America, January 2025

6.8/10

I had a mixed experience at It Boutique Hotel & Restaurant. The room was spacious and well-appointed, though I faced several cleanliness issues. The location was fantastic, just a short walk from the bustling area, but the noise from rooftop parties made it difficult to relax at night.

Rooms

6.0

My King Room with Balcony was ample in space, but I encountered dirty sheets and towels that were worn out. Overall, it felt modern and suitable for my trip, but cleanliness is crucial.

Service

6.0

While the staff was friendly and accommodating, responding quickly when I requested a room change, their service was inconsistent. I waited longer than I expected for a towel, which was quite frustrating.

Location

8.0

The hotel's location was perfect for my needs, nestled in a quieter neighborhood yet just a stroll away from the lively 5th Avenue and the beach. It really allowed me to enjoy the best of both worlds.

Dining

5.0

Breakfast was a disappointing experience with limited options. I missed out on information about my entitlement to a free beverage. The food choices were quite basic, mostly omelettes and sliced fruit, which did not quite meet my expectations.

Facilities

7.0

The hotel's rooftop pools provided a nice retreat from the busy city, although the noise from the parties sometimes overshadowed this feature. The amenities were decent, with room service and welcome drinks adding to the stay.

Jeff

United States of America, November 2024

6.2/10

I had a mixed experience at It Boutique Hotel & Restaurant. The location was fantastic, close to 5th Avenue, yet peaceful. However, the service was hit or miss, and the cleanliness of the linens left much to be desired.

Rooms

8.0

The Deluxe King Room was beautifully decorated and comfortable, though a bit small with limited storage. I loved the big terrace, and the coffee machine was a nice touch.

Service

6.0

The staff were generally friendly and eager to help, but I had an unfortunate encounter with the manager that really soured my experience.

Location

9.0

The hotel is in a quiet area, just a block from 5th Avenue and close to the beach, which was perfect for my stay.

Dining

5.0

Breakfast was a bit underwhelming with limited options. I wasn't aware that fresh juice was included until a few days in.

Facilities

6.0

The rooftop pool offered a lovely view, but the overall cleanliness could use some improvement.

John

United States of America, October 2024

7.2/10

I had a mixed experience during my stay. The location was perfect, close to the beach and in a quiet neighborhood. yet several aspects left much to be desired. The service, at times, felt unhelpful, and the noise from events disrupted my peace. Overall, it had its pros, but far too many cons to rate it highly.

Rooms

5.0

The rooms were small and noisy. at times the water system caused disruptions. I did appreciate the decoration, which was nice and comfy.

Service

5.0

Service could be more accommodating. while some staff were friendly, others were unhelpful when I raised issues. The manager seemed particularly arrogant.

Location

8.0

The location was excellent, just a short walk to the beach. I loved how quiet the neighborhood felt.

Dining

5.0

Breakfast was not included, and I found the choices quite limited. it took a while to receive my meal, and one order was even wrong.

Facilities

5.0

Facilities were hit or miss. during my stay, I experienced some issues with water supply and electricity at times.

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